Shipping policy

At Wilson Oxford, we are committed to providing reliable and transparent shipping services to customers throughout the United States. Please review the information below to understand how we process and deliver your orders.

1. Shipping Coverage

We currently ship to customers within the United States only.

2. Order Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

During high-volume periods or promotions, processing times may be slightly extended. If this occurs, customers will be notified by email.

3. Shipping Rates

Free Standard Shipping
We offer free standard shipping on all U.S. orders. No minimum purchase is required.

4. Estimated Delivery Time

After order processing:

Processing Time: 1–3 business days
Transit Time: 4–9 business days
Total Estimated Delivery Time: approximately 5–12 business days

Order Cut-Off Time: 6:00 PM Eastern Time (ET)

Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, or other circumstances beyond our reasonable control.

5. Shipping Carriers

We partner with reputable national and international carriers to ensure safe and reliable delivery.

Carrier selection depends on destination and logistics availability.

We remain responsible for ensuring orders are delivered in accordance with our published policies.

6. Shipping Restrictions

We do not currently ship to PO Boxes or APO/FPO/DPO military addresses.

Certain products may be subject to shipping restrictions based on carrier or regulatory requirements.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

While customers are responsible for providing accurate and complete shipping information, Wilson Oxford will work with carriers to help resolve delivery issues where possible.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 14 days of delivery or expected delivery at:

Email: info@wilson-oxford.com

We will investigate the issue and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.

9. Returns & Refunds

For information regarding returns, refunds, and exchanges, please review our Return & Refund Policy available on our website.

10. Website Information

Wilson Oxford — an online store operated by Imexva B.V. (Netherlands)

Business Registration Number: 86411004
VAT Number: NL863957663B01

Registered Business Address:
Nuijeneind 22a
5761 RG Bakel
Netherlands

Customer Service

Email: info@wilson-oxford.com

Phone: +1 347 7639927

Support Hours:
Monday–Friday, 09:00 – 17:00 Eastern Time (ET)

Last Updated: 19/02/2026