FAQ

1. When can I expect to receive my order?

Orders are typically processed within 1–3 business days (Monday–Friday).

After dispatch, delivery usually takes 4–9 business days.

Total estimated delivery time: 5–12 business days.

Once your order ships, you will receive a confirmation email with tracking information.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders with no minimum purchase required.

3. Do you ship internationally?

At this time, Wilson Oxford ships within the United States only.

4. How can I track my order?

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.

5. What payment methods do you accept?

We accept the following secure payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All payments are processed securely via PCI-DSS compliant payment providers. We do not store your card details.

6. Can I cancel or change my order?

Orders may be cancelled within 12 hours of purchase if they have not yet shipped.

Once an order has shipped, it cannot be cancelled and must be returned after delivery in accordance with our Return & Refund Policy.

7. What is your return policy?

We offer a 30-day return window from the date you receive your order.

Items must be returned in their original condition, unworn or unused, with tags and original packaging where possible.

To start a return, please contact:

info@wilson-oxford.com

8. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

9. What if I receive a damaged or incorrect item?

Please contact us at info@wilson-oxford.com with:

Your order number
Photos of the item
A brief description of the issue

We will arrange a replacement or refund at no additional cost.

10. How long do refunds take?

Once your return is received and inspected, refunds are issued to the original payment method within 10 business days.

Please note that your bank or card issuer may take additional time to post the refund.

11. Are there any hidden fees or customs charges?

No. All prices are displayed clearly at checkout. There are no hidden fees.

12. How can I contact customer support?

Email: info@wilson-oxford.com

Phone: +1 347 7639927

Customer Support Hours:
Monday–Friday, 09:00–17:00 Eastern Time (ET)

We aim to respond within 24 business hours.

13. What products do you sell?

Wilson Oxford sells physical fashion products for men and women only.

We do not sell digital products, subscriptions, or services.

14. Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment gateways. We never store your full payment details.

Website Information

Wilson Oxford — an online store operated by Imexva B.V. (Netherlands)

Business Registration Number: 86411004
VAT Number: NL863957663B01

Registered Business Address:
Nuijeneind 22a
5761 RG Bakel
Netherlands

Customer Service